Shipping & Returns

We process and ship orders within 1-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free standard US shipping on orders over $99.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within 30 days of delivery.

Return Conditions

  • Items must be unused and in their original condition
  • Items must be in original packaging
  • Sale items are final sale and cannot be returned

Shipping (United States)

We are pleased to offer complimentary 2-day shipping on all U.S. orders. Delivery is typically completed within 2 business days after shipment.

Shipping Times

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Returns & Exchanges

Return Window

  • U.S. Orders: Eligible items may be returned within 30 days of delivery.
  • International Orders: Returns must be initiated within 15 days of delivery.
  • Jewelry: Must be returned within 7 days of delivery.

If your order is delivered in multiple shipments, each item is subject to its own 30-day return window, starting from the date that specific item was delivered.

How to Return

To initiate a return, please contact us at info@rochelleclaude.com with your order number and reason for return. We will provide you with return instructions.

Once your return is received and inspected, we will process your refund within 5-7 business days to your original payment method.

Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Unworn (tried on for fit only)
  • Unwashed
  • Unaltered
  • Undamaged
  • Clean and free of lint, hair, or debris
  • Returned in original condition with all tags attached

Please Note: Trying on items is permitted; however, items must not be worn beyond fitting purposes (e.g., no event wear).

Items that show signs of wear, alteration, damage, or missing tags will not be accepted.

Return Policy Enforcement

R’CHELLE CLAUDE reserves the right to limit, refuse, or reject returns at our discretion under the following circumstances:

  • Excessive or irregular return patterns suggesting “wardrobing”
  • Repeated returns of worn, altered, damaged, or incomplete items
  • Suspected fraudulent or abusive activity
  • Bulk purchases, including multiple sizes or variations of the same style

Shipping Delays

While we strive to ensure timely delivery, shipping carriers provide estimated delivery dates only. Delays may occur in rare circumstances and are beyond our control.

Pre-Orders

Pre-order items are processed and shipped within approximately 2–4 weeks from the order date. Delivery timelines may vary based on production.

Missing Orders

If you believe your order or items are missing, please contact us within 30 days of the shipment date for assistance.

Duties & Taxes
(International Orders)

International orders may be subject to duties and taxes, which are prepaid at checkout. These fees are determined by your local customs authority and are non-refundable.

For additional information, please consult your country's customs office.