Shipping policy

At R’CHELLE CLAUDE, we aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are processed and shipped within 1–3 business days. Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Within the United States

We are pleased to offer complimentary 2-day shipping on all U.S. orders. Delivery is typically completed within 2 business days after shipment.

Available shipping options may include:

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day

Available shipping methods and estimated delivery times will be displayed at checkout.

Shipping Delays

While we strive to ensure timely delivery, shipping carrier delivery dates are estimates only. Delays may occasionally occur due to circumstances outside of our control.

Pre-Orders

Pre-order items are generally processed and shipped within approximately 2–4 weeks from the order date. Delivery timelines may vary depending on production and availability.

If your order contains both in-stock and pre-order items, your items may be delivered in separate shipments.

Missing Orders

If you believe your order or any items from your order are missing, please contact us within 30 days of the shipment date for assistance.

International Duties & Taxes

International orders may be subject to applicable duties and taxes, which are prepaid at checkout.

These charges are determined by your local customs authority and are non-refundable.

For additional information regarding duties, taxes, or import requirements, please contact your country's customs authority.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information so you can follow the progress of your delivery.

For questions regarding shipping or your order, please contact us at info@rochelleclaude.com.